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About Exothermic Molding, Inc.

Mission Statement


Exothermic Molding’s Mission is to provide the highest value Reaction Injection Molding services available.

Quality Statement

 

Exothermic Molding strives to produce quality parts, on time, combined with a consistent level of service that meets or exceeds our customer’s expectations. We accomplish this using documented manufacturing procedures and a dedication towards improving our process.

Vision Statement

To be the market-leading Reaction Injection Molding Company, delivering high-quality, state-of-the-art solutions to our expanding customer base while achieving 100% Customer Satisfaction in every engagement. We commit to pursuing sound financial strategies, continuously investing in our employees' growth and development, and expanding our offerings through strong sales partnerships, a dedicated internal sales and customer service team, and strategic alliances that enable us to provide innovative, comprehensive manufacturing solutions.

Guided by an honest, hard-working, and forward-thinking workforce, we maintain documented manufacturing practices to ensure consistent excellence and reliability. Our teams collaborate openly across boundaries, proactively identify opportunities for improvement, creatively solve complex challenges, and adapt swiftly to changing needs, acting with integrity to build lasting trust with customers, partners, and colleagues.

Our most important business principle remains unchanged: The only sustainable advantage in business is World-Class Customer Service, so we strive every day to exceed expectations through exceptional, reliable service, a relentless focus on results, and a culture of collaboration, continuous learning, and shared commitment to long-term success.

Service Principles

Each day we work by a set of principles that were developed with the help of our customers to ensure reliability:

  1. Treat our Customers with Respect and Courtesy at All Times.
  2. Respect the Privacy and Confidentiality Needs of our Customers.
  3. Work to Actively Communicate with our Customers and Assure Complete Satisfaction.
  4. Anticipate Customer Wants and Needs and Respond Promptly.
  5. Maintain a Sense of Ownership and Pride toward Our Work, Recognizing that It Is a Reflection of Exothermic and Ourselves.
  6. Clean and Orderly Workplace Contributes to Efficient and Effective Manufacturing Practices.

ISO 9001:2015 sets out the criteria for a quality management system. It can be used by an organization, large or small, regardless of its field of activity.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles help ensure that customers get consistent, good quality products and services.

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