Service Principles

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Quality Policy

Exothermic Molding strives to produce quality parts, on time, combined with a consistent level of service that meets or exceeds our customer’s expectations. We accomplish this through the use of documented manufacturing procedures and a dedication towards improving our process.

Each day we work by a set of principles that were developed with the help of our customers to ensure reliability:

  1. Treat our Customers with Respect and Courtesy at All Times.
  2. Respect the Privacy and Confidentiality Needs of our Customers.
  3. Work to Actively Communicate with our Customers and Assure Complete Satisfaction.
  4. Anticipate Customer Wants and Needs and Respond Promptly.
  5. Maintain a Sense of Ownership and Pride toward Our Work, Recognizing that It Is a Reflection of Exothermic and Ourselves.
  6. Clean and Orderly Workplace Contributes to Efficient and Effective Manufacturing Practices.
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Industrial Designers

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